Free shipping on orders of 50$ and more (QC/ON may exclude some regions)

FREQUENTLY ASKED QUESTIONS

What is the delivery time?

The delivery time is generally 5 to 7 business days. Delivery time may vary by region.

What is the shelf life of Firebarns products?

Firebarns hot sauces have a shelf life of 2 years and can be stored at room temperature.

Firebarns BBQ sauces have a shelf life of 1 year and should be refrigerated after opening.

Are your sauces gluten free?

The majority of our products are gluten free, however we are not certified. We cannot guarantee that there is no cross-contamination of ingredients that come from outside our plant.

What is the level of your sauces on the Scoville scale?

To make it easier for our customers to make decisions, we at Firebarns have our own scale of 1 to 10 to define the intensity of our products.

Why haven't I received an order confirmation?

A confirmation email is sent automatically when you purchase, sometimes the email ends up in the spam box.

Why is your name in English?

The name of our company was created in honor of Barney, the English bulldog who is the image as well as the President of our company. More often referred to as Barns, the name Firebarns was a natural fit for our company name.

Customer satisfaction:

As part of our continuous improvement process and review of our product quality objectives, we constantly question and evaluate our customers' satisfaction in order to meet the same level of requirements at all times. If you experience a problem with any of our products, please contact our customer service department immediately at info@firebarns.com and one of our agents will be happy to assist you.

English