Order
What is the delivery time?
Delivery time is usually 5 to 7 business days. Delivery time may vary depending on the region.
Why haven't I received an order confirmation?
A confirmation email is sent automatically when you make a purchase, sometimes the email ends up in the spam box.
General
Are your sauces gluten-free?
For the majority of our products, the ingredients do not contain gluten, however we do not hold the certification. We cannot guarantee that there is no cross-contamination of ingredients that come from outside our plant.
How do your sauces rate on the Scoville scale?
To make it easier for our customers to make decisions, at Firebarns we have our own scale of 1 to 10 to define the intensity of our products.
What is the shelf life of Firebarns products?
Firebarns hot sauces have a shelf life of 2 years and can be stored at room temperature.
Firebarns BBQ sauces have a shelf life of 18 months and should be refrigerated after opening.
Why is your name English?
The name of our company was created in honor of Barney, the English bulldog who is the face and president of our company. More often called Barns, the name Firebarns was a natural choice for the name of our company.
What allergens are present in your plant?
Allergens are present in our plant (mustard, wheat, gluten, eggs, fish, soy, sulfites). However, measures are put in place to avoid cross-contamination. Allergens present in products are indicated in the ingredient lists on our product labels and on our website.
Customer satisfaction
As part of our continuous improvement process and review of our product quality objectives, we constantly question and evaluate our customers' satisfaction in order to meet the same level of requirements at all times. If you experience a problem with any of our products, please contact our customer service department immediately at info@firebarns.com and one of our agents will be happy to assist you.